Shipping Policy

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Returns & Exchanges Policy

At ACE Shop, we stand behind the quality of our plumbing products with the same reliability that plumbing professionals and DIY enthusiasts have trusted for years. We understand that sometimes a product might not be the right fit for your project, which is why we’ve created a straightforward returns and exchanges process.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to inspect your plumbing supplies and ensure they meet your project requirements.

Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

• Products must be in original, unused condition
• All original packaging and materials must be included
• Products must be in resalable condition
• Proof of purchase (order number) is required

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

Return Request Template

Copy and paste the template below into an email to [email protected] with the subject line “Return/Exchange Request – [Your Order Number]”:

Refund Information

Once we receive and inspect your returned items, we’ll process your refund using the same method as your original payment:

Exchange Process

For exchanges, we’ll ship your replacement product once we receive and process your return. Standard shipping charges will apply to the replacement shipment unless the exchange is due to our error.