Privacy Policy

Last Updated: December 2024

At ACE Shop, your privacy and security are as important to us as the quality of our plumbing products. We are committed to protecting your personal information with the same reliability and professionalism that has made us a trusted partner for plumbing professionals and DIY enthusiasts worldwide.

1. Information We Collect

To provide you with the best possible service for your plumbing needs, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details (processed securely through encrypted channels), PayPal account information
• Order Information: Products purchased, order history, project requirements
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Correspondence with our customer service team regarding plumbing projects and product inquiries

2. How We Use Your Information

We use your information to provide the reliable service that plumbing professionals and DIY homeowners expect from ACE Shop:

• Process and fulfill orders for plumbing supplies and equipment
• Provide customer support for your plumbing projects
• Send order confirmations, shipping notifications, and invoices
• Process secure payments through our encrypted payment system
• Improve our website and product offerings based on customer needs
• Send relevant promotions and plumbing industry updates (with your consent)
• Prevent fraud and ensure the security of our payment systems

3. Data Sharing and Disclosure

We treat your data with the same confidentiality you’d expect from a professional plumbing partner:

• Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers to complete your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• Professional Contractors: Volume order information may be shared with our sales team to provide customized service

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same commitment to quality that defines our plumbing products:

• Secure Storage: Your data is stored on secure servers with limited access
• Payment Security: We are PCI DSS compliant and never store complete payment details on our servers
• Encryption: All payment transactions are processed through SSL encrypted channels
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law
• International Transfers: As we serve customers globally (excluding Asia and select remote regions), data may be transferred internationally with appropriate safeguards

5. Your Rights and Choices

You have control over your personal information, just as you have control over your plumbing projects:

• Access and Update: You can access and update your personal information through your account settings
• Data Portability: You can request a copy of your personal data in a machine-readable format
• Deletion: You may request deletion of your personal information, subject to legal requirements
• Marketing Communications: You can opt-out of marketing emails at any time using the unsubscribe link
• Payment Methods: You can manage saved payment methods in your account for faster checkout

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality, shopping cart, and payment processing
• Performance Cookies: Help us understand how customers use our site to improve our service
• Functionality Cookies: Remember your preferences and account settings
• Advertising Cookies: Show you relevant plumbing products and promotions (with your consent)

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to make purchases.

7. International Customers

While we serve customers globally (excluding Asia and select remote regions), our operations are based in the United States. By using our services, you understand that your information may be transferred to and processed in the United States, which may have different data protection laws than your country.

8. Children’s Privacy

Our website and plumbing products are intended for professional contractors and DIY homeowners. We do not knowingly collect information from children under 16. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting ACE Shop with your plumbing supply needs and your personal information. We’re committed to maintaining that trust through transparent and secure data practices.