FAQ

ACE Shop caters to both professional contractors working on tight schedules and DIY enthusiasts tackling home plumbing projects. Our product range and delivery options are designed to meet the needs of plumbing professionals and homeowners alike.

We specialize in comprehensive plumbing solutions including ABS fittings, pipes, various valves (ball valves, check valves, gate valves, etc.), water heaters, faucets and faucet components, and drainage systems. Our inventory covers both residential and commercial plumbing needs.

Our headquarters and warehouse are located at 1890 Sumner Street, Los Angeles, US 90045. We serve customers globally, excluding Asia and select remote regions.

We offer a wide variety of fittings including ABS fittings, brass fittings, copper fittings, and galvanized iron pipe fittings to suit different plumbing systems and requirements.

Yes, we specialize in faucet components including faucet aerators, handles, seats, stems, cartridges, and complete repair kits to help you maintain and repair your existing fixtures.

Our valve selection includes ball valves, check valves, drain valves, float valves, and gate valves for various plumbing applications and pressure requirements.

Yes, we carry electric water heaters and related components to meet both residential and commercial hot water needs.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

All orders require 1-2 business days for processing. During this time, our team carefully prepares your plumbing components and ensures everything meets our quality standards before shipment.

Order modifications or cancellations must be requested within 24 hours of placement. Please contact us immediately at [email protected] if you need to make changes to your order.

We offer competitive pricing for bulk orders. Please contact our customer service team at [email protected] for custom pricing on large quantity orders.

We offer two shipping methods:
• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Free via EMS on orders over $50 (15-25 business days after shipment)

You’ll receive tracking information via email as soon as your order leaves our warehouse. You can track your package every step of the way with our premium carrier partners.

We ship globally, excluding Asia and select remote regions. Our international shipping network combines global capabilities with understanding of diverse plumbing needs across different regions.

Delivery times are estimates and may be affected by customs processing, weather conditions, or other factors beyond our control. We work closely with our carrier partners to minimize delays and provide regular updates on your shipment status.

Currently, we offer standard and free shipping options as described. For urgent plumbing needs, we recommend planning your orders in advance to account for processing and transit times.

We accept returns within 15 days of receiving your order. Items must be in original condition with all packaging intact.

Contact our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and address information.

For health and safety reasons, certain items like opened faucet cartridges or specialized cut-to-order pipes may not be returnable. Please contact us for specific product return eligibility.

Refunds are processed within 5-7 business days after we receive and inspect the returned items. The refund will be issued to your original payment method.

Our customer service team includes plumbing experts who can provide general guidance on product selection and basic installation questions. For complex installations, we recommend consulting with a licensed plumber.

You can reach our plumbing-experienced customer service team at [email protected]. We typically respond within 24 hours during business days.

Our customer service team is available Monday through Friday, 8:00 AM to 5:00 PM PST. We strive to respond to all inquiries within one business day.